Refund policy

You have the legal right to cancel your order, return a product or cancel a service contract for any reason. If you wish to return a product purchased from Grovero, you must notify us no later than 14 days after you or your designated representative has taken physical possession of the product(s).

If you have ordered multiple products in a single order and wish to return one or more of these products, you must inform us no later than 14 days after you or a designated person has physically taken possession of the last product in that order.

To exercise this right, simply notify us of your intention to return a product or cancel an order. You can inform us by completing and submitting the model form at the end of this policy document, contacting us via our email at support@grovero.com, or by calling us at +31 6 4910 9242.

Once you have informed us of your intention, please return the product to us along with the original receipt, original packaging and any associated accessories. After notifying us of your return intention, you have an additional 14 days to return the product. Once we receive the product or proof of postage, we will refund the original purchase price within 14 days, using the same payment method you used for your purchase.

You can only return the following items in the event of a defect or lack of conformity with the product description:

• Items that have been damaged or have missing parts.
• Products where the seal has been broken after delivery.

If the product is damaged, we may deduct the depreciation of the product from the refund amount.

We will reimburse you for all costs incurred in connection with the product, with the exception of the costs of delivery.

For detailed information about returning products purchased from Grovero, please visit our Returns & Refunds section on our website at www.grovero.com/returns.